Shipping policy

Shipping and Returns

At Zaze Zaze we take pride in providing you with sculptural, statement jewellery made with authenticity and love.

We offer 14 day refunds, exchanges or a store credit on all orders should you change your mind. Store credits are valid for a 12 month period.

In the event of a faulty item please email through to info@zazezaze.shop with the following details:

Your order #
Your full name and address
Photographic evidence of the fault along with a brief description

On assessment a full refund will be issued. Please note: Zaze Zaze Jewellery is designed to have a distressed, worn look. The jewellery will naturally age, meaning the colour may brighten over time.

Jewellery Care

Understanding Jewellery Oxidation

Over time, jewellery will naturally oxidise, and silver plating can fade slightly due to exposure to various elements. This is a normal process, but with proper care, you can preserve the beauty and longevity of your pieces.

Tips to Preserve Your Jewellery

Avoid Contact with Water:
- Avoid: Sea water and pool water.
- Tip: Remove jewellery before swimming or bathing.

Avoid Harsh Chemicals:
- Avoid: Perfume, lotions, and cleaning agents.
- Tip: Apply these products before putting on your jewellery to minimize direct contact.

Limit Physical Activities:
- Avoid: Wearing jewellery during cleaning, swimming, or exercising.
- Tip: Remove jewellery during these activities to prevent damage or tarnishing.

Storage:
- Tip: Store jewellery in a safe, dry place, such as a jewellery box or bag, to protect it from moisture and dust.

Cleaning:
- Tip: Clean your jewellery periodically using a soft cloth to maintain its shine and remove any build-up of dirt or oils.

Additional Care:
- Tip: Remove jewellery before sleeping to avoid accidental damage or tangling.

Conclusion

By following these care tips, you can ensure that your beautiful jewellery remains in excellent condition for years to come. Proper care and maintenance will help your pieces last a lifetime.

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at info@zohrarahman.com.

SECTION 3 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 4 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional.
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact at info@zazezazee.com.

About

Zaze Zaze didn’t begin with a plan — just a pull.
Two suitcases. No contacts. No language. No map forward. Just a sense that something meaningful was waiting in Istanbul.

Days blurred into long walks through the Grand Bazaar — drawn in by the scent of metal and spice, the sound of hammers on brass, the quiet magic tucked into corners.

Then came a meeting — unexpected, unplanned. An introduction to the world of jewellery making. Not the polished kind, but pieces with weight. With texture. With soul.
The kind that felt like they’d lived a life before finding you.

Zaze Zaze grew from that moment — not with a strategy, but with instinct. Curiosity. Chaos. Shaped by uncertainty. Held together by feeling.

An Australian-owned, woman-founded brand — built slowly, honestly, and without a straight line. Each piece is crafted in our Istanbul atelier, using ethically sourced brass chosen for its rawness, its warmth, and the way it ages like it has a memory.

Rooted in ancient Roman and Byzantine techniques, Zaze Zaze jewellery is sculptural, expressive, unapologetic. Made for stacking. For storytelling. For the in-between moments.

Zaze Zaze is for the ones who feel deeply. The ones still becoming. Who love too hard, cry without shame, and keep going — even when nothing makes sense.

This brand is for every version of you. Even the ones you haven’t met yet.